Template
Purchase FAQ
1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design
for just £10-£50. You don't have to hire a
web designer or web design studio. Second advantage is
time frame:
It usually
takes
5-15 days for a good designer to produce a web page of
such quality.
2. What do I receive when I order a template?
After you complete the payment via our secure form, then you
will receive a confirmation email with link(s) to download .zip(s).
The .zip file(s) contains the following: PSD file(s), HTML file(s),
fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows
users may visit www.WinZip.com. Mac users
may visit www.StuffIt.com.
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats.
Fonts are included with Photoshop file. In most templates HTML
is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft
Frontpage.
4. What am I allowed and not allowed to do with the templates?
You may:
Build a website using
a template in any way you like.
You may not:
Resell or redistribute templates.
Claim intellectual or exclusive ownership to any of
our products, modified or unmodified. All products are
property of content providing companies and individuals.
Make more than one project using the same template (you
have to purchase the same template once more in order to
make another project with the same design)
5. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template
you have chosen some time later.
UNIQUE PURCHASE: Exclusive purchase guarantees that you are the last person to
buy this template. After an exclusive purchase occurs the template
is being permanently removed from the sales directory and will
never be available to other customers again. Only you and people
who bought the template before you will own it.
6. Is it reasonable to make unique purchase
of template that was already purchased before?
Yes. Because there is very small chance that you will find the
same design on the net. There are more than 3,000,000,000 webpages
online now according to statistics on www.google.com.
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without
any additional charges. After purchasing you may use the template
as many times as you need for one website.
8. Is there any return policy?
Since our company is offering non-tangible irrevocable goods
we do not issue refunds after the product is shipped, which you
are responsible for understanding upon purchasing any article
at our site. Please make sure that you've carefully read 'sources
available' section. We only make exceptions with this rule when
the product appears to be not-as-described on a case by case
basis in agreement of the parties concerned. The deadline for
any refund claim is one week after the delivery date.
9. I ordered a template but haven't received the download
information.
In this case please contact our Billing
Department via support chat or e-mail (billing@template-help.com).
10. I was billed twice. I received 2 purchase emails?
Make sure that these charges have different order IDs. If they
are the same contact our billing department.
11. Is it possible to reactivate my download link if it was deactivated
after 3 days?
Yes. Please contact our billing department and they will reactivate
your link.
12. I would like to purchase a template, but it is not available
on the site anymore.
The template has been sold out for exclusive price. Look for
similar templates in our collection!
13. How can I modify a template to suit my particular
website?
Please visit our
Help
Center Section to get detailed information.
14. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe
GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please
check the 'sources available' field in the template preview window.
15. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing
package. You can find more info about Photoshop and download
a free trial version at Adobe website.
16. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best.
17. How can I modify flash portion of the template?
You need to use Macromedia FlashTM to edit animated part of
the template. Please visit the site of the developer: http://www.macromedia.com/software/
18. When I try to open the flash fla file, I get an error Unexpected
file format.
This means that .fla file is incompatible with your Flash version.
Please install Flash MX to edit this file or get in touch with
our support personnel to have the file converted to appropriate
version.
19. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Macromedia Flash.
20. Can I change the pictures on the flash animated website and
put my own pictures instead?
Yes, you can.
21. I was wondering if you could give me the contact info for
a particular designer?
Sorry, our corporate policy prohibits direct contacts with contractually
oblidged designers.
22. Is it possible to use your templates to develop websites
for my customers?
Yes. It is perfect for designers who want to offer their customers
a high-quality design and also save time and money. Remember
though, that when you purchase the template with oridnary or exclusive
licence
you're entitled to create only one project (one domain name).
23. Can I put low resolution thumbnails of templates
on my website for my clients to choose designs?
Yes, of course.
